Cancellation & Refund Policy

This policy covers purchases of Chalo Vrindavan Premium on vrindavanchalo.com.

What you buy and how it is delivered

Chalo Vrindavan Premium is a one-time digital purchase of ₹199. It is unlocked on your account instantly after a successful payment; nothing is shipped physically. If Premium does not appear within 30 minutes of payment, sign out and in again, and if it still is not there, email info@vrindavanchalo.com with your Razorpay order or payment ID.

Cancellation

Premium is a one-time purchase, not a subscription. There is nothing to cancel, and you are never charged again automatically. A payment left incomplete at checkout is not charged.

Refund within 7 days

If you are not happy with Premium for any reason, you can ask for a full refund within 7 days of purchase. Once the refund is processed, Premium is removed from your account.

After 7 days

Purchases older than 7 days are not refundable, except where a Premium feature does not work on your device and we are unable to fix it within a reasonable time; then we refund in full.

Failed or duplicate payments

If money was deducted but the payment failed, or you were charged twice, the amount is usually reversed automatically by your bank or Razorpay within 5–7 working days. If it is not, email us with the order ID and we will refund it in full.

How to request a refund

Email info@vrindavanchalo.com from the email address of the account you bought Premium with, with your Razorpay order or payment ID and the reason. We reply within 2 working days.

Refund timeline

Approved refunds are made to the original payment method (card, UPI, net banking or wallet) within 5–7 working days of approval. Your bank may take a few more days to show it.

Last updated: 11 November 2026