Privacy Policy

Chalo Vrindavan (vrindavanchalo.com) is operated by Amrita Kumari ("Chalo Vrindavan", "we", "us"). This policy explains what personal data we collect, why, and the choices you have. It follows the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000. For the DPDP Act, Chalo Vrindavan is the Data Fiduciary.

The short version

  • You can play without an account. Then we collect no personal data beyond basic, aggregated usage statistics.
  • If you create an account, we keep your name and email address. Your password is handled by Firebase Authentication; we never see it.
  • If you sign in with Google, we receive only your name, email address and profile picture, and use them only to sign you in.
  • If you buy Premium, Razorpay handles the payment. We never see or store your card, UPI or bank details.
  • We do not sell your personal data and do not use it for advertising.

What we collect

  • Account (optional): the name and email address you give, an account ID, and whether you have confirmed the email, through Firebase Authentication. Passwords are stored by Firebase in hashed form and are never visible to us.
  • Google sign-in (optional): if you choose "Continue with Google", the data described under "Google user data" below.
  • Premium purchases: the Razorpay order ID, payment ID, amount, date and status, linked to your account so Premium stays unlocked on every device.
  • Usage analytics: pages and yatras used, device type, browser, approximate location (city level) and similar data, through Google Analytics for Firebase.
  • Technical logs: IP address, browser and time of requests, kept by our hosting provider for security and to fix errors.

Google user data

You can sign in with your Google account instead of an email and password. This is optional. When you do, Google asks for your permission and then shares with us, through Firebase Authentication:

  • your name,
  • your email address and whether Google has verified it,
  • your profile picture, and
  • a Google account ID that identifies you to our app.

We ask only for these basic profile scopes (openid, email, profile). We do not access your Gmail, contacts, Drive, calendar or any other Google data, and we never see your Google password.

How we use it:

  • to create your account and sign you in on any device,
  • to show your name and picture in the site's menu and on your profile page,
  • to link a Premium purchase to your account so it stays unlocked, and
  • to reply to you if you write to us about your account or a purchase.

Sharing: we do not sell Google user data, do not use it for advertising, and do not share it with anyone except the service providers listed below that run the sign-in and purchase records for us (Google Firebase and Hostinger), or when the law requires it. Humans do not read it except to help you when you ask, for security, or as the law requires.

Storage and deletion: your account is kept by Firebase Authentication, and your account ID and email are kept with any Premium purchase record on our server. You can see your details on your profile page. To delete your account and the Google data we hold, write to info@vrindavanchalo.com; we delete it within 30 days, except purchase records the law requires us to keep. You can also remove Chalo Vrindavan's access at any time from your Google Account (myaccount.google.com → Security → Third-party apps and services).

Chalo Vrindavan's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

What stays on your device

Your jap count and streak, chosen avatar, parikrama and climb progress, and sound settings are saved in your browser's local storage. They are not sent to us. Clearing your browser data removes them.

What we never collect

Card numbers, UPI PINs, net banking passwords or wallet credentials. These are entered only on Razorpay's secure checkout.

Why we use data

  • To sign you in (with email and password, or with Google) and keep Premium unlocked on your account.
  • To process and verify payments, issue refunds and keep the records the law requires.
  • To answer your messages and resolve problems.
  • To understand which parts of the game are used, and improve it.
  • To keep the site secure and prevent fraud.

Service providers

We share data only with the providers that run parts of the service for us, and only what they need:

  • Google Firebase (Authentication and Analytics), Google LLC.
  • Razorpay (Razorpay Software Private Limited), our payment gateway. Its own privacy policy applies to the data you give it at checkout.
  • Hostinger, which hosts the website and our purchase records.
  • Google Fonts, which serves the site's font.

We may also disclose data when Indian law, a court or a government authority requires it.

Cookies and local storage

We use local storage for your game settings and progress, and Firebase uses cookies or similar storage for sign-in and analytics. You can block or clear them in your browser; the game still works, but sign-in and saved progress may not.

How long we keep data

  • Account data: until you ask us to delete your account.
  • Payment and purchase records: as long as Indian tax and accounting laws require (currently up to 8 years).
  • Analytics data: up to 14 months, in aggregate.
  • Server logs: up to 90 days.

Your rights

You can ask to access, correct or erase your personal data, withdraw consent, nominate someone to act for you, and raise a grievance. Write to info@vrindavanchalo.com. If you are not satisfied with our answer, you may approach the Data Protection Board of India.

Children

The game is suitable for all ages. Signing in and buying Premium is for people aged 18 or over; anyone younger must do so with the permission and supervision of a parent or guardian.

Security

The site runs only over HTTPS. Payments are verified on our server with Razorpay's signature, and sign-ins with Firebase's signed tokens. No method of storage or transfer is completely secure, but we take reasonable steps to protect your data.

Changes

We may update this policy. The date below shows the latest version; important changes will be shown on the site.

Grievance Officer

Amrita Kumari, info@vrindavanchalo.com. We acknowledge grievances within 24 hours and aim to resolve them within 15 days.

Last updated: 11 November 2026